Terms & Conditions

Terms & Conditions
The following terms and conditions govern the basis on which we conduct business for goods ordered through this website. These terms are designed to ensure fairness to our customers and clearly outline our role as a supplier of trophies, gifts, and medals. These terms do not affect your statutory rights as a consumer.

By purchasing from this website, you agree to be bound by these terms and conditions, as well as our returns policy. We recommend printing and retaining a copy of these terms for your reference. These terms and conditions constitute the sole agreement between us and our customers. No alterations to these terms shall be valid unless expressly agreed upon in writing.

Formation of Contract

A contract is established when we ship your order, not before. Orders are not accepted until full payment has been received.

All images, illustrations, and information on this website or in our catalogues and promotional materials are for guidance purposes only and do not form part of the contract. Customers are advised to base their purchase decisions on the product descriptions provided.

Pricing and Payment

All prices on our website include VAT where applicable. VAT details are displayed during checkout for your reference and are not additional charges. Transactions are processed in Euro (€). Purchasers must be over 18 years old. Orders shipped outside the EU may be subject to local customs and import duties, which are the responsibility of the customer.

Errors and Corrections

We reserve the right to correct any errors in website information, quotations, price lists, invoices, or other documentation without liability.

Product Measurements

All product sizes are approximate and provided by manufacturers or suppliers. Measurements typically include the full height of the item, including bases or handles. Customers should allow for a 5–10% variation in size.

Order Accuracy and Changes

Please review your order carefully before submission. Orders may be canceled by phone or email before engraving or dispatch. Personalized or engraved items cannot be canceled or returned once processing has begun. Customers are responsible for ensuring engraving details, such as spelling, are accurate. Errors in engraving cannot be corrected after production.

Proofs and Samples

Proofs or samples may be provided at our discretion, depending on the value or complexity of the order. Proofs are not guaranteed for orders under €500 or for single items. Additional charges may apply for proofs or artwork preparation.

Delivery and Shipping

Full delivery details, including a contact number, are required for dispatch. Incorrect delivery addresses may result in delays. If goods are returned due to failed delivery, we will contact you to arrange redelivery, subject to additional shipping fees.

Risk of damage or loss transfers to the customer once goods leave our premises. We are not liable for delivery delays caused by third-party couriers. Customers are advised to place orders well in advance of events to account for unforeseen delays.

Damaged or Missing Goods

If goods are damaged upon delivery, notify us within 24 hours for resolution. Customers are responsible for inspecting packages upon receipt and reporting any discrepancies promptly.

Availability and Stock

Items listed as "in stock" are typically available for immediate dispatch. If ordered goods are unavailable, we reserve the right to cancel the order and issue a refund for those items. Other items in the order will be dispatched as usual.

International Orders

For bulky items requiring additional courier fees, customers will be notified and given the option to cancel the order before additional charges are applied.

Warranty and Liability

We warrant that goods will conform to their description, be free from defects, and be of merchantable quality as per the Sale and Supply of Goods Act 1980. Minor variations between product descriptions and delivered items may occur, but goods will always meet comparable or superior quality standards.

Except for liability arising from death or personal injury due to our negligence, we are not responsible for special, indirect, or consequential damages arising from the use of our products or services.

Communication

All communications should be conducted via email. Verbal agreements or discussions must be confirmed by email within one hour to be valid.

Changes to Terms

We reserve the right to update these terms and conditions at any time. For any orders already placed, the terms applicable will be those accepted at the time of purchase.

Governing Law

This contract is governed by Irish law, and you agree to submit to the non-exclusive jurisdiction of the Irish courts.